Patient Portal
We are committed to providing excellent patient care in the clinic inside and out! We have two highly secured, easy-to-use patient portals for you to use to access your account any time day or night.
We have an Account Portal where you can see all your past and upcoming appointments, send us regular messages, update your insurance and demographic information, electronically sign consents, and pay your bill. Eventually this portal will also be where you can send and receive secure messages and schedule your appointments online!
If you need electronic access to your medical records, we have another portal that will allow you to access those records regularly after your appointment. We are committed to providing our patients with the best possible experience. Using our patient portal is one way to make your visits more convenient and efficient.
Instructions
How to Create a Medical Portal Account
- Go to https://mysecurehealthdata.com
- You will be asked to enter a “User Name,” which is the email our office has in your medical record. Your email must be valid and unique (in other words, one email per patient record, no shared or “family” emails).
- Click on the “Log In” tab. You may need to click it twice.
- You will next be asked to enter a “Validation Code,” which will arrive in your email inbox several minutes after you enter your “User Name.” This email will come from “MySecureHealthData,”
and may go to your “junk” inbox. - Enter the validation code and your date of birth, then click “Next.”
- The next screen will ask you to create a password and an answer to the “Secret Question.” After you have entered these, click “Save Changes.”
- The next screen will say “WELCOME” and will show the name and address of our practice. Even though we do business as Royo Eye Care, North Valley Eye Care, and Ridge Eye Care, the contact information will read “Ridge Eye Care.”
- Click continue and you will be prompted to log in using your “User Name,” your newly created password, and the answer to your “secret question.”
- You can now see your Secure Health Data page. It will show all of your office visits, or any communications that have been sent to or from your electronic health record. You may also see “Education” messages your doctor has selected just for you.
How to Create an Account Portal Account
- Receive Portal Invite:
Check for a link sent 10 days before your appointment.
Our staff can also send a link upon request. - Confirm Identity:
The system will link your account using your Name and DOB or Phone Number and Last Initial, granting access to your patient account. - Select Name:
For situations when there are multiple members of a family attached to one phone number, you will be asked to select your name. - Confirm Home Clinic:
Lastly, choose North Valley Eye Care among the list of our affiliated clinics.